FAQ

• What is your booking & payment policy?

  Booking & Payment Policy
  

  Quotes & Booking Confirmation:

  • After receiving your request, we will provide a customized quote based on the details of your event. Once you approve the quote, your booking will be confirmed.

  Invoicing & Payment Terms:

  • Following the event, we will issue an invoice for the agreed-upon amount.

  • Payment is due within 14 calendar days (10 working days) from the date of the invoice.

• What is your cancellation policy?
   

  We understand that plans can change, and we aim to be as flexible as possible. However, since renting out our coffee stand requires preparation and commitment, we have the following cancellation policy in place:

   

  For Cancellations:

  • 14 days or more before the event: Full refund of any deposit paid.
  • 7-13 days before the event: 50% refund of the deposit paid.
  • Less than 7 days before the event: No refund of the deposit.

  Rescheduling:

  • You may reschedule your event up to 7 days before the original event date at no additional charge, subject to our availability.
  • If you request to reschedule within 7 days of the event, a 10% rescheduling fee will apply.
  • If we are unavailable for your new date, the cancellation policy will apply based on the time of the original cancellation.
• How long do you need to set-up?
  The initial set-up takes around 1 hour. We need to be able to acces your location atleast 2 hours prior to the start.
  If it’s a multiple day event we only need +/- 30 minutes on consecutive days.
• What facilities are needed?
  – For the initial set-up we need to fill our water tanks. The water tanks will last us a whole day. (Let us know if there is no water source available.
  – A place to throw away our garbage bag
  – Since we are human occasionally we need to use the restroom
  – We need electricity (If needed we can also bring a generator)
  
• How much space do you need for the coffee stand?
  For the coffee bar we need around 2m x 3m to work comfortably.